At FashionFix Boutique we believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide. If you have a Question that is not listed here, please email Info@FashionFix.net and we will add it to this page. Thanks!

Frequently Asked Questions

Account Questions

• Why Should I set up an Account?
• How do I set up an Account?
• What do you do with my Personal Information?
• Why do you ask me for my Birthday?
• Why do you ask me for my Telephone Number?

Shipping Questions

• How Much is Shipping?
• Do you Ship to My Country?
• Do I have to pay Custom Taxes or Duties?
• Can I have my Order Shipped Faster?
• Can I pick up my Items in Person?
• How Long will it take to Receive my Order?
• How can I Track my Order?

Payment Questions

• What types of Payment do you Accept?
• What is Paypal?
• What is GoogleCheckout?
• Can I purchase Items with a Check/Money Order?
• Do I Have to Pay Sales Tax?

Return Policy Questions

• What is your Return Policy?
• Can I exchange an Item?
• When, and How can I expect a Refund?

Order Status Questions

• How will I know the status of my Order?
• What does it mean when my order is set to BackOrder?

General Questions

• How Can I Contact You?
• What is FashionFix Boutique?
• Can I Shop at your Store in Person? 
• Where else do you sell your items? 

 Answers to Frequently Asked Questions 

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Shipping Questions

• How Much is Shipping?

  • Currently we are offering a $5 Shipping UPS and the United States Postal Service (at our discretion), only to addresses in the 48 contiguous states. We are also currently offering FREE SHIPPING on orders of SoxTrot Fashion Socks. (Rev. September 2007) For Alaska, Hawaii and Canada - We charge an approximate weight based fee as viewed below. Totals will automatically be calculated during check out. Up to 10 Pairs of SoxTrot Fashion Socks for $6.50 1 Avalin Sweater Ships for $12.50 2 Avalin Sweaters Ship for $16.00 3-4 Avalin Sweaters Ship for $20.00 etc Gift Certificates are shipped FREE OF CHARGE to the recipient or the purchaser via Postal Service. Areas outside of the above listed shipping areas must phone in their orders for a shipping quote if applicable. Backorders Automatically Ship Free.

• Do you Ship to My Country?

  • Currently, we ship directly from our website to the Following Countries: United States (48 Contiguous + Alaska & Hawaii) and also to Canada. All other countries will have to email to inquire what the postage to their country will be.

• Do I have to pay Custom Taxes or Duties?

  • FashionFix.net is required to automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of New Jersey. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country, if applicable.

• Can I have my Order Shipped Faster?

  • You can call us to see if the item you would like to buy is available for immediate shipping and also to receive a quote on Expedited Shipping. Expedited Shipping is not offered at the $5 Flat Rate or Free Shipping rates.

• Can I pick up my Items in Person?

  • Our Headquarters location in Sussex, NJ is currently closed to the Public. However, if you are in the area of Hampton, New Jersey, you are more than welcome to visit our FashionFix Boutique at Hunterdon Hills Theatre! We offer many of the same items that are available on our website plus much more which we just can not make available on the website due to product availability or limited inventory. If there is something specific you are looking for on the website, call first to make sure it is instock, if you call us in advance, we could have your entire order waiting for you when you get there. Also, check our show schedule at our hours which are listed on our Hunterdon Hills page. COMING DECEMBER 2007: Our Newest location in Port Charlotte Florida at the Sun Flea Market (Booth #13 - Details coming soon - Keep checking back!).

• How Long will it take to Receive my Order?

  • Depending on Availability. We ship Priority Mail on most of our orders which average 2-4 days depending on location. UPS Ground varies from 2-5 days and USPS First Class Mail takes 3-7 days. Call to find out what is available for immediate shipping. Otherwise, keep checking the status of your order from the MyAccount page.

• How can I Track my Order?

  • You can easily track the status of your order by signing up for an account and viewing your Account Details. When you first place your order the status is automatically set to "Order Received - Pending". Once we charge your credit card and start packing your order it is set to "Order Processing" and will usually ship within 1-2 business days. (We Currently Ship Wednesdays and Fridays). Once we ship we again change the status to "Order Shipped". We buy our First Class Postage (SoxTrot) through PayPal and our Priority Mail through USPS Online. Through both meathods we are provided with a Delivery Confirmation number which will be emailed to you via Paypal or USPS direct.

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Payment Questions

• What types of Payment do you Accept?

  • We Currently Accept and both Online and at our Retail Store. We also accept payments via PayPal and Google Checkout™.

• What is Paypal?

  • Choose to pay using your credit card, debit card, or bank account. Make secure purchases without revealing your credit card number or financial information. It's Fast - Payments are made immediately, quicker than sending checks or money orders. It's Private - PayPal does not reveal your financial information to sellers. It's Global - PayPal is accepted worldwide, and can be used to make payments locally or internationally. Don't have an account yet? Set one up HERE - Its FREE and Easy!

    

     

     

• What is Google Checkout?

  • As part of our commitment to continually improve your shopping experience at www.FashionFix.net, we'd like to let you know we now offer Google Checkout(tm). If you've used Checkout before, you can make convenient, secure purchases from us simply by entering your Checkout username and password. If you're using Checkout for the first time, you only need to fill out one page of information to complete your purchase. And you can shop with confidence knowing that Google will protect you from unauthorized purchases should they ever occur. To make a purchase using Google Checkout on our site, visit us at www.FashionFix.net and look for the Google Checkout button. To learn more about Google Checkout, visit http://checkout.google.com.

    

     

• Can I purchase Items with a Check/Money Order?

  • If you would like to pay via Check or Money Order you will have to call your order in and it will not ship until payment has cleared. If paying with a Check you must include your Telephone Number and write your Driver's License number, Issuing State and Expiration on the top of the check. There is a $25 Returned Check Fee. You can also do an e-Check or Money Transfer through PayPal.

• Do I Have to Pay Sales Tax?

  • FashionFix.net is required to automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of New Jersey (7% on Non-Clothing Items). Each customer shall be solely responsible for all sales taxes, or other taxes, if applicable on orders shipped to any other state or country.

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Return Policy Questions

• What is your Return Policy?

  • Refunds will only be issued in payment method of the original sale, with the exception of cash sales at the FashionFix.net boutique, which will be refunded via check by mail. In other words, credit card purchases are refunded via credits to the same credit card account. Orders paid for with a check will be issued a refund check. For reasons of customer security and accounting accuracy, under no conditions will a cash refund be given. In order to receive a refund the returned items must be received in our Return Department within 2 weeks of the original shipping date. To View our Entire Return Policy Please Click [HERE].

• Can I exchange an Item?

  • Items may be exchanged for a different item/size/color provided it follows the Return Policy Guidlines. To View our Entire Return Policy Please Click [HERE].

• When, and How can I expect a Refund?

  • Refunds are issued upon the receipt of the returned merchandise at one of our locations. Refunds are issued in the payment method of the original sale. When mailing returned items please allow 7-10 days to process Credit Card Returns and 2-4 Weeks for a Company Check. Shipping charges will not be refunded and the return shipping is the responsibility of the buyer unless items where defective or not as described and a suitable replacement is not available. To View our Entire Return Policy Please Click [HERE].

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Order Status Questions

• How will I know the status of my Order?

  • You can easily track the status of your order by signing up for an account and viewing your Account Details. When you first place your order the status is automatically set to "Order Received - Pending". Once we charge your credit card and start packing your order it is set to "Order Processing" and will usually ship within 1-2 business days. (We Currently Ship Wednesdays and Fridays). Once we ship we again change the status to "Order Shipped". We buy our First Class Postage (SoxTrot) through PayPal and our Priority Mail through USPS Online. Through both meathods we are provided with a Delivery Confirmation number which will be emailed to you via Paypal or USPS direct.

• What does it mean when my order is set to BackOrder?

  • While we try to keep enough stock on hand sometimes we sell out of items quickly. In those cases your order will show that items are backordered and once they come back in stock we will ship them to you free of charge. If payment was made via credit card your card will only be charged for what is shipped to you, and once the backordered items arrive we will charge and then ship (free shipping) the remainder of your order to you. If you paid via paypal we will hold the balance until the order is shipped, however if you would like a refund rather than waiting for the back order please email us and let us know! Usually we get Backordered Items within 2-4 Weeks and will keep you posted via email on the status of your order and the items inventory.

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General Questions

• How Can I Contact You?

  • FashionFix Boutique Headquarters
    PO Box 850 • Sussex, NJ 07461
    Telephone: 973-702-2464
    Toll Free: 877-702-2464
    Email: Info@FashionFix.net

  • FashionFix Boutique Retail Locations

    • FashionFix Boutique at Hunterdon Hills
      88 Route 173 • Hampton, NJ 08827
      Telephone: 908-735-8424
    • FashionFix Boutique at The Sun Flea Market - COMING DECEMBER 2007!
      18505 Paulson Dr • Port Charlotte, FL 33954
      Telephone: Coming Soon

     

    
    You can also Email us off of our website on our Contact Page.

     

     

• What is FashionFix Boutique?

  • We are dedicated to the art of dessing up, and to that end we provide women of all ages & most sizes (XS to XXL) both the merchandise and the guidance to either stand out tastefully, blend in gracefully, or simply have fun with fashion! You'll find exciting West Coast, Specialty and Designer Fashions made for actual women with real bodies and playful spirits! Our leading specialty labels include Avalin, SoxTrot, Pcadilly, SanGam, Focus Fashions, Zazou, Erda & Ultimate!

• Can I Shop at your Store in Person?

  • Our Headquarters location in Sussex, NJ is currently closed to the Public. However, if you are in the area of Hampton, New Jersey, you are more than welcome to visit our FashionFix Boutique at Hunterdon Hills Theatre! We offer many of the same items that are available on our website plus much more which we just can not make available on the website due to product availability or limited inventory. If there is something specific you are looking for on the website, call first to make sure it is instock, if you call us in advance, we could have your entire order waiting for you when you get there. Also, check our show schedule at our hours which are listed on our Hunterdon Hills page. COMING DECEMBER 2007: Our Newest location in Port Charlotte Florida at the Sun Flea Market (Booth #13 - Details coming soon - Keep checking back!).

  • Where else do you sell your items?

    • We sell our Merchandise Directly on our website: http://www.FashionFix.net and occasionally on Ebay under Seller FashionFix*Net. We have a retail location in Hampton, NJ in the Main Lobby of Hunterdon Hills Playhouse and in December 2007 we will be opening our second retail location at the Sun Flea Market in Port Charlotte, Florida.

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